Docket not sending and item's showing a cloud symbol

If you encounter issues with items not saving and see a cloud symbol, this indicates a lack of internet connection or phone signal, you can follow the troubleshooting steps below to resolve the problem:

1. In the Docketbook App, click on the three lines at the top left of the screen.

Step 1

2. Select Upload Queue

Step 2

3. You can click Retry Queue or swipe the item left and clear the item by selecting the bin icon. This is likely causing the saving/sending dockets issue.

If the problem persists, you can try deleting and reinstalling the Docketbook App.

If you continue to experience this issue even after following the troubleshooting steps, please don't hesitate to contact Docketbook Support via support@docketbook.com.au. They will be able to provide further assistance in resolving the issue.