Sometimes there can be disagreements about items charged on a Docket. One option is to reject the entire docket,but this new feature allows you to make specific changes for a more targeted resolution to the dispute.

As a quick overview, the docket recipient can now dispute (or dispute and file) a docket which puts the docket into edit mode. Any changes made are then marked in purple text and the dispute is sent back to the supplier for approval.

When the supplier receives the dispute they can either quickly accept the changes (which changes the status to accepted) or they can recall the docket to draft and make further changes then resend.

This video provides a step by step walk through of how disputes work.

Managing Docket Disputes

Docket disputes allow a customer to make changes to a docket that is sent or accepted, but any change must be approved by the supplier.