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Recall an Accepted Docket

If a docket has been accepted by the customer, you can't recall it, however, you can request that they dispute it.

Docketbook now has a feature that allows dockets to be disputed even when they are in accepted status.  This means that you can now manage dockets at every stage of the lifecycle, whilst ensuring all parties are aligned and changes are audit logged.

For more information on the Docket Dispute process check out this article: Managing Docket Disputes

If that process doesn't work, our friendly help desk team can help with manually updating the status.  Email us at support@docketbook.com.au to find out more.

Accepted Docket

If the Docket is in Sent status, you can recall it by following the steps outlined here: Recall a Sent Docket - Web View