Items not saving and showing a cloud symbol

Created by Lachlan Robbie, Modified on Fri, 24 Nov, 2023 at 12:03 PM by Christina Fenech

If you encounter issues with items not saving and see a cloud symbol indicating a lack of internet connection or phone signal, you can follow the troubleshooting steps below to resolve the problem:

  1. In the Docketbook App, click on the three lines at the top left of the screen. 
  2. Select "Upload Queue" from the menu.
  3. They can click Retry Queue or swipe the item left and Delete or clear the item by selecting the bin icon. This is likely causing the saving/sending dockets issue.

If the problem persists, you can try deleting and reinstalling the Docketbook App.

If you continue to experience this issue even after following the troubleshooting steps, please don't hesitate to contact Docketbook Support via They will be able to provide further assistance in resolving the issue.

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